November & December Product Release Notes

New background check

Disclosure Scotland (UK)

We’ve introduced a new check for our UK clients, Disclosure Scotland. This check expands our criminal record coverage across England and Scotland and fits neatly into your Referoo Hub experience, allowing you to offer more checks all in one 

place.

What's new:

• Confirms whether someone has unspent or spent convictions.
• Works just like a DBS check within the Referoo platform.
• You can decide whether your company or the candidate pays for the check.

This check is a must for safeguarding your workforce.

For more information on this check, please contact your Account Manager.

New features & updates

Referees can now download a copy of the reference report

To increase transparency, referees now have the option to download a copy of the reference they have provided. This downloadable PDF is not branded and does not include your company information. It simply gives referees a copy of the questions they were asked and the answers they submitted, excluding any documents they have uploaded.

Benefits:

• Provides referees with immediate access to their submitted information.
• Reduces follow-up requests for copies of references.
• Increases transparency and trust in the process.

New check status updates for our UK clients

We know the DBS process can feel lengthy, and having clear, accurate status updates makes a big difference. We’ve introduced new improvements to help you track progress with confidence:

• New real-time status updates
  You’ll now see clearer, more detailed updates showing where your DBS check is in the process.
• Improved visibility of payment status for DBS checks
  It’s now easy to see whether the ‘Candidate pays for their check’ option has been enabled and whether payment has been successfully completed for DBS checks.

These updates are designed to give you greater clarity, reduce follow-ups, and make the DBS process smoother from start to finish.

Talent Pool and BD opt-in for phone-based referees

You can now capture Talent Pool and BD opt-in consent when completing references over the phone and logging the information in Referoo, helping you turn strong referees into future candidates and/or note down Business Development 

opportunities.

What's new:

• New fields for phone references
  Prompts now appear when recording a phone reference in Referoo, serving as a reminder to ask referees whether they’d like to opt in.
• Direct Talent Pool addition
  Opted-in referees can be added to your Talent Pool immediately.
• Business development opt-in (recruitment only)
  A reminder prompt now appears so you can ask referees whether they would like more information about your recruitment services, with a dedicated field to record their response.

This update makes it easier to grow your Talent Pool as part of your normal reference process.

For more information or to enable these features, please contact your Account Manager and visit the Help Centre.

Holiday support & Partner availability

During the holiday period, our Referoo Support Team will be running on reduced staff from 25 December to 1 January. If you need assistance during this time, our Help Centre remains available and is a great resource for quick answers while you wait for a response.

Some of our Partners also operate with reduced capacity or have scheduled closures over the Christmas period. While Referoo will continue to manage and triage all queries on your behalf, response and processing times may be impacted by their seasonal availability.

Please note, AFP will close from midday on 23 December and will reopen on 2 January.