What is Referoo and how does it work?

Referoo is a complete employment screening platform that brings together all your reference and background checks in one secure hub. Through Referoo Hub, HR teams, talent acquisition specialists and recruitment agencies can order, track and manage everything from reference checks to police, financial, qualification and identity checks. The platform automates the entire process, integrates seamlessly with leading HR and ATS systems and gives teams a single place to manage every part of the verification process quickly, securely and compliantly.

How long do checks take with Referoo?

Most reference checks are completed within 24 hours. Background checks vary depending on the type of check and the country involved. Referoo Hub automates communications and reminders to speed up responses, reducing turnaround time and helping you move faster through hiring.

What types of checks does Referoo offer?

Referoo provides a comprehensive suite of employment screening options, including reference checks, right-to-work verification, criminal history checks, identity verification, education and professional qualification checks, financial integrity checks, directorship and conflict-of-interest checks, and global sanctions searches. These are all a part of a fully integrated background screening process through Referoo Hub.

Is Referoo compliant with data protection regulations?

Yes. Referoo is ISO 27001:2013 certified and complies with all major privacy laws including the Australian Privacy Act, New Zealand Privacy Act and UK GDPR. Every check is conducted through secure, encrypted systems with built-in fraud detection and audit trails, protecting both candidates and clients.

How does Referoo integrate with existing HR and ATS systems?

Referoo Hub integrates directly with major HR and recruitment systems such as JobAdder, allowing users to initiate and track checks from within their existing workflow. Results automatically sync back to candidate records, eliminating double handling and saving valuable time for recruiters and HR teams.

What is the cost of Referoo's services?

Referoo offers flexible plans for different organisation sizes and needs. Pricing is based on your usage and whether you need reference checks only or the full employment screening suite through Referoo Hub. You can choose between monthly subscriptions or pay-per-check options. For enterprise or high-volume clients, customised pricing is available.

Can Referoo detect fraudulent or falsified information?

Yes. Referoo's platform includes fraud detection technology for references that monitors for red flags such as duplicate IPs. Background checks are all verified through best-in-breed checking providers to help ensure results are genuine and reliable.

Which countries does Referoo provide services in?

Referoo operates globally, with coverage across Australia, New Zealand, the United Kingdom and international screening capabilities.

How does Referoo improve the candidate experience?

Referoo Hub provides a streamlined, single-entry experience for candidates. They only need to submit their details once for all required checks, which are then securely managed across reference, ID, and background screening. Mobile-friendly forms, transparent progress tracking, and automated updates create a smoother and more positive experience for candidates, referees and hiring teams alike.

What's the difference between reference checks and background checks?

Reference checks provide qualitative insights from former employers or colleagues about a candidate's performance and character, while background checks verify factual information such as identity, criminal history, and qualifications. Referoo combines both within Referoo Hub to give a complete picture of a candidate's integrity and suitability for a role.

How do HR and talent acquisition teams use Referoo?

HR and TA teams use Referoo to centralise and automate employment screening. By managing all checks in one place, teams can speed up hiring, maintain compliance and deliver a consistent candidate experience across departments and regions. With Refreoo Hub's dashboards and reporting tools, teams can also track completion rates, identify bottlenecks and streamline their onboarding process.

Do recruitment agencies use Referoo for client placements?

Yes. Recruitment agencies use Referoo to deliver fast, professional checks that help them place candidates with confidence. Agencies can use white-labelled reporting, custom templates and integration with CRM systems to deliver a seamless, branded experience for their clients.

February Product Release Notes

Author Referoo

Published: 26/02/2026

Reading TIme: 5 mins

As we wrap up February, we’re excited to share a new round of product updates designed to make hiring smoother and more connected. This month, we’ve focused on simplifying processes for your candidates, giving your team greater control behind the scenes, and improving data visibility across your integrations. Together, these enhancements help you move faster, stay aligned, and make more confident hiring decisions.

New features and updates

Files uploaded to surveys now flow to integrations

Files uploaded by candidates as part of surveys can now be pushed through to integrations, ensuring complete data visibility. This is particularly useful for clients that may have custom surveys that collect information and allow multiple file uploads.

This update saves time by reducing manual handling, improves visibility into candidate information and strengthens audit trails by keeping both the survey and supporting documentation in one place.

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Update to enhanced fraud detection: Free email used

The ‘free email used’ enhanced fraud detection feature previously triggered an ID check and/or a notification to the user if either a candidate or a referee were loaded into Referoo with a free email address (e.g. Gmail or Hotmail). To provide a smoother candidate experience and streamlined communications, this functionality has now been adjusted to only apply to referees who are loaded into Referoo with a free email address.

Referoo UK

Ability to add additional references to the work history checks

To reduce the need for additional checks, we’ve added the capability to enter additional references to the work history check. This is useful across different screening processes, such as when a candidate’s referee is unsuitable and they have provided you with the contact information for a replacement referee.

Personal and professional references now accepted in work history checks

To improve reference accuracy, support different role requirements and provide greater flexibility for different hiring situations, Referoo now allows candidates to enter both personal and professional references. This ensures the appropriate questionnaire is automatically sent based on referee type.

Note that work history is only recommended for use within packages due to the complex setup requirements.

Other updates

User dashboard: Talent pool opportunities – The reporting dashboard now displays the time period in which opt-in data was collected, helping you interpret results more accurately.
Bullhorn note actions by note type – Bullhorn Admins can now set note actions per note type, giving more granular control over how Referoo activity is logged in the notes section in Bullhorn.

That’s a wrap for this month!
We will be back next month with the latest updates and improvements.

Have a feature request or suggestion? We’d love to hear from you. Please share your ideas here: Product & Feature Requests.