Question 1

What is Referoo and how does it work?

Accepted Answer

Referoo is a complete employment screening platform that brings together all your reference and background checks in one secure hub. Through Referoo Hub, HR teams, talent acquisition specialists and recruitment agencies can order, track and manage everything from reference checks to police, financial, qualification and identity checks. The platform automates the entire process, integrates seamlessly with leading HR and ATS systems and gives teams a single place to manage every part of the verification process quickly, securely and compliantly.

Question 2

How long do checks take with Referoo?

Accepted Answer

Most reference checks are completed within 24 hours. Background checks vary depending on the type of check and the country involved. Referoo Hub automates communications and reminders to speed up responses, reducing turnaround time and helping you move faster through hiring.

Question 3

What types of checks does Referoo offer?

Accepted Answer

Referoo provides a comprehensive suite of employment screening options, including reference checks, right-to-work verification, criminal history checks, identity verification, education and professional qualification checks, financial integrity checks, directorship and conflict-of-interest checks, and global sanctions searches. These are all a part of a fully integrated background screening process through Referoo Hub.

Question 4

Is Referoo compliant with data protection regulations?

Accepted Answer

Yes. Referoo is ISO 27001:2013 certified and complies with all major privacy laws including the Australian Privacy Act, New Zealand Privacy Act and UK GDPR. Every check is conducted through secure, encrypted systems with built-in fraud detection and audit trails, protecting both candidates and clients.

Question 5

How does Referoo integrate with existing HR and ATS systems?

Accepted Answer

Referoo Hub integrates directly with major HR and recruitment systems such as JobAdder, allowing users to initiate and track checks from within their existing workflow. Results automatically sync back to candidate records, eliminating double handling and saving valuable time for recruiters and HR teams.

Question 6

What is the cost of Referoo's services?

Accepted Answer

Referoo offers flexible plans for different organisation sizes and needs. Pricing is based on your usage and whether you need reference checks only or the full employment screening suite through Referoo Hub. You can choose between monthly subscriptions or pay-per-check options. For enterprise or high-volume clients, customised pricing is available.

Question 7

Can Referoo detect fraudulent or falsified information?

Accepted Answer

Yes. Referoo's platform includes fraud detection technology for references that monitors for red flags such as duplicate IPs. Background checks are all verified through best-in-breed checking providers to help ensure results are genuine and reliable.

Question 8

Which countries does Referoo provide services in?

Accepted Answer

Referoo operates globally, with coverage across Australia, New Zealand, the United Kingdom and international screening capabilities.

Question 9

How does Referoo improve the candidate experience?

Accepted Answer

Referoo Hub provides a streamlined, single-entry experience for candidates. They only need to submit their details once for all required checks, which are then securely managed across reference, ID, and background screening. Mobile-friendly forms, transparent progress tracking, and automated updates create a smoother and more positive experience for candidates, referees and hiring teams alike.

Question 10

What's the difference between reference checks and background checks?

Accepted Answer

Reference checks provide qualitative insights from former employers or colleagues about a candidate's performance and character, while background checks verify factual information such as identity, criminal history, and qualifications. Referoo combines both within Referoo Hub to give a complete picture of a candidate's integrity and suitability for a role.

Question 11

How do HR and talent acquisition teams use Referoo?

Accepted Answer

HR and TA teams use Referoo to centralise and automate employment screening. By managing all checks in one place, teams can speed up hiring, maintain compliance and deliver a consistent candidate experience across departments and regions. With Refreoo Hub's dashboards and reporting tools, teams can also track completion rates, identify bottlenecks and streamline their onboarding process.

Question 12

Do recruitment agencies use Referoo for client placements?

Accepted Answer

Yes. Recruitment agencies use Referoo to deliver fast, professional checks that help them place candidates with confidence. Agencies can use white-labelled reporting, custom templates and integration with CRM systems to deliver a seamless, branded experience for their clients.

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